For all of the guidelines about visitation at our property, please click the link below:

Full COVID-19 Precautions and Visitation Guidelines

Meet Our Staff


Our team is here to help you every step of the way.

At Brompton Heights, we’ve put together a team of passionate healthcare professionals with years of experience. We are dedicated to the humanity, dignity and well-being of residents entrusted to our care, and our team acts more as a family than just coworkers.


Brian Reader

Brian has nearly 30 years’ experience in the healthcare industry. Brian holds a Bachelor of Science in Health Services Administration from Ithaca College, an MBA from Canisius College and earned his Long-Term Care Nursing Home Administrators license in 2005. He has also been an active member of the National Ski Patrol for 17 years. Brian is a life-long Western New Yorker, a diehard Buffalo Bills fan and currently resides in Hamburg with his wife & 3 teenage children.

Assistant Administrator

Carol Poole

Carol Poole is currently serves in the capacity of Assistant Administrator. Carol holds a Bachelor of Science in Biology, an Advanced Certificate in Long Term Care Administration, and a Master of Science in Health Services Administration. Carol has over 20 years of varied experience in healthcare, primarily in the development and oversight of community health programming for diverse patient populations. Carol’s passion, however, has always been senior care, and so she is excited to be a part of the Brompton Heights, Inc. team-a team that is committed to ensuring that residents and their families receive the best in care and overall services. Carol is a native of Niagara Falls, NY where she continues to reside with her husband in their empty nest.

Sales & Marketing Director

Amy Smith

Amy studied Business at Bryant & Stratton, Physiology at Buffalo State College, and Nursing at Trocaire College. Amy has worked in health care for the last 10 years in various roles which have included Hospital Screener, In-Service Coordinator, and a Building Supervisor for a long-term care facility, where she was also very involved with ensuring compliance with Department of Health regulations concerning COVID testing and tracking of employees, residents and families. Amy started her new journey with Brompton Heights, Inc. in January 2022, after as she states, “falling absolutely in love with this community the minute she walked in the door”. Amy is so very proud to be a part of the Brompton Team, as is truly looking forward to meeting new families and residents and showing what Brompton Heights, Inc. has to offer.

Business Office Manager

Joseph Raimondo

Born in Tonawanda, NY, Joseph moved to Brockport, NY at 8 years old and returned to the Buffalo, NY area to attend college at the University of New York at Buffalo where he earned a degree in accounting. Joseph has eight years of experience as a Business Office Manager for assisted living communities and has served in this capacity at Brompton Heights, Inc. for just over 6.5 years.

Culinary Director

Mark Graham

Mark Graham CEF, has an extensive background in the culinary industry, having served in the following capacities: Asst. Executive Banquet Chef MGM Grand Hotel and Casino Las Vegas Nevada, having opened the hotel in 1993 with annual catering sales exceeding 36 million, Catering Director Wake Forest University 2001 – 2010, SAM Manager Cracker Barrel 2010- 2018. Mark has served as the Director of Culinary Services for Brompton Heights, Inc . since November 2021. Mark is a proud Buffalonian but is most proud of his daughter Abigail who will be graduating from Virginia Tech May 2022. In his spare time, Mark enjoys golfing and fishing