Meet Our Staff


Our team is here to help you every step of the way.

At Brompton Heights, we’ve put together a team of passionate healthcare professionals with years of experience. We are dedicated to the humanity, dignity and well-being of residents entrusted to our care, and our team acts more as a family than just coworkers.


Brian Reader

Brian has nearly 30 years’ experience in the healthcare industry. Brian holds a Bachelor of Science in Health Services Administration from Ithaca College, an MBA from Canisius College and earned his Long-Term Care Nursing Home Administrators license in 2005. He has also been an active member of the National Ski Patrol for 17 years. Brian is a life-long Western New Yorker, a diehard Buffalo Bills fan and currently resides in Hamburg with his wife & 3 teenage children.

Assistant Administrator

Carol Poole

Carol Poole is currently serves in the capacity of Assistant Administrator. Carol holds a Bachelor of Science in Biology, an Advanced Certificate in Long Term Care Administration, and a Master of Science in Health Services Administration. Carol has over 20 years of varied experience in healthcare, primarily in the development and oversight of community health programming for diverse patient populations. Carol’s passion, however, has always been senior care, and so she is excited to be a part of the Brompton Heights, Inc. team-a team that is committed to ensuring that residents and their families receive the best in care and overall services. Carol is a native of Niagara Falls, NY where she continues to reside with her husband in their empty nest.

Business Office Manager

Joseph Raimondo

Born in Tonawanda, NY, Joseph moved to Brockport, NY at 8 years old and returned to the Buffalo, NY area to attend college at the University of New York at Buffalo where he earned a degree in accounting. Joseph has eight years of experience as a Business Office Manager for assisted living communities and has served in this capacity at Brompton Heights, Inc. for just over 6.5 years.

Sales & Marketing Department Representative

Stefaniee ONeil

Stephaniee was born and raised in Batavia, NY and earned her Bachelor of Science at St. Bonaventure University. She started in admissions back in 2010, opened an all-memory care in 2015 and recently found her way to Brompton Heights.

In her free time, Stephanie spends her days with her 2 little boys – 1 & 7 years old. She enjoys camping, being outdoors and being with her family.

Director of Personal Care

Erika Terzian

Erika has worked in nursing since the age of 18, starting as a CNA in a hospital. She graduated from Trocaire College with her LPN in 2015. She has years of experience working in nursing homes locally where she worked as a supervisor. She also spent time as an agency nurse and was placed at Brompton Heights in September and immediately fell in love with the residents, families, and community. Erika is married and has 3 kids – 2 boys/1 girl. She loves traveling to Disney and loves spending time with her family. She loves to work and stay busy.

Assistant Director of Personal Care

Amanda Watkins

Amanda has been an LPN for 8 years and joined the Brompton team in October as a charge nurse before being promoted to Assistant Director of Personal Care. She enjoys being outdoors – especially hiking and her favorite holiday is Christmas. Amanda is newly married and together they share 7 children.

Activities Director

Robin Hibbert

Robin is originally from Brooklyn, NY and now lives in Buffalo. She graduated from UB with a bachelor’s degree and has her certification in activities, dementia practitioner, and non-crisis interventions. She is a teaching artist for Arts for Learning of WNY and has worked in healthcare for over 25 years. Her goal is to merge her artistic experience with healthcare to create a healing experience.

Culinary Director

Mark Graham

Mark Graham CEF, has an extensive background in the culinary industry, having served in the following capacities: Asst. Executive Banquet Chef MGM Grand Hotel and Casino Las Vegas Nevada, having opened the hotel in 1993 with annual catering sales exceeding 36 million, Catering Director Wake Forest University 2001 – 2010, SAM Manager Cracker Barrel 2010- 2018. Mark has served as the Director of Culinary Services for Brompton Heights, Inc . since November 2021. Mark is a proud Buffalonian but is most proud of his daughter Abigail who will be graduating from Virginia Tech May 2022. In his spare time, Mark enjoys golfing and fishing

Maintenance Director

Miguel Diaz

Miguel was born and raised in Buffalo. He lives with his partner of 26 years; Wendy and they have 3 children and many grandchildren. He has 26 years’ experience in maintenance between long-term care and Assisted Living! In his free time, he enjoys golfing and spending time with the family.

Housekeeping Supervisor

Brandon Betances

Bio Coming Soon